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Delivery Time
Maya Kini Jewelry is hand-fabricated in our San Francisco studio. Most pieces will ship within three weeks. In-stock items will ship within 48 hours. We will send you shipping information and tracking via email. For custom work and special orders, we ask that you allow 6-8 weeks. We are always happy to work with your timeline if you have a special project coming up – contact us.

Shipping and Insurance
We ship USPS insured or UPS insured within the United States. All items are sent in a gift box and we are happy to include a special note or leave out pricing –please just let us know. 

Custom Order Form
We love working on custom projects with our clients near and far. Please fill out the custom order form as best you can to begin a conversation and we will get back to you within three days time. Lead time for custom work is 6-8 weeks but we always try to accommodate special rush projects when we can. 

Craftsmanship, Repair and Jewelry Care
We stand by our craft and our hands and will help you take care of your new heirloom for life. If you have any concerns about craftsmanship upon receiving your piece, contact us within 5 business days of receiving your purchase. All custom work is final sale. We respond to wear and tear and damage on a case by case basis. 

We hope that you are entering into an everyday relationship with your piece of jewelry. Please don’t use bleach or other harsh chemicals, lift weights, scuba dive or rock climb in your jewelry if you want this relationship to last. Silver, gold and other precious alloys and stones with open settings where soap residue and dirt collect can be cleaned with warm soapy water and a soft toothbrush. Should your jewelry need repair, a small tune-up, a match to an earring lost earring, we are happy arrange that for you through the studio for a small fee. 

Returns & Exchanges
Our goal is for you to love your piece and wear it for a lifetime. If for some reason you don’t love it, you can exchange your unworn piece of jewelry for 14 days from the day you received it. Please contact us to begin an exchange and we will help you find the perfect piece. Refunds are not given. Custom work, rings that have been sized and in-person purchases are final sale.  

Ring Size
General rules: order on the small side for narrower bands and on the large side for rings like our wide silk bands. A local jewelry store can help you find out your ring size in standard American sizing or you can send us a note, and we can send a ring sizer to you in the mail. Please keep in mind that sizing is not an exact science and hands change over the course of the day and over time. If your ring does need adjusting after you receive it, we are happy to size it within a ½ size up or down for no fee other than return shipping and insurance.

Bangle Size
Bangles are part of my heritage. I was gifted my first gold pair at 18 months and wear a thin 18k gold one every day and night. I believe bangles should be hard to get on and off and not fall over the hand but ultimately fit is a matter of personal preference. To ascertain the best size, press all the fingers of the desired side together and measure around the widest part of your hand. Or, if you have a bangle that you love and fits well, measure the inside diameter and we will match it. We stock our bangles in a size 2.5” inside diameter – a big small, a small medium. 

Chain Length
Chains are assembled in studio with our custom “s-hook” clasp. We are happy to lengthen or shorten chains as needed.